HotUGC

Privacy Policy

Last updated: February 7, 2026

1. Introduction

HotUGC ("we," "us," or "our") operates the website at hotugc.ai and the associated AI UGC video generation platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account information: name, email address, and password when you create an account.
  • Payment information: billing details processed securely through our third-party payment processor (Stripe). We do not store your full credit card number.
  • User content: scripts, images, prompts, and other materials you upload or input to generate videos.
  • Communications: messages you send to us via email or support channels.

2.2 Information Collected Automatically

  • Usage data: pages visited, features used, and interactions with the Service.
  • Device information: browser type, operating system, and screen resolution.
  • Log data: IP address, access times, and referring URLs.
  • Cookies and similar technologies: see Section 7 below.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service.
  • Process transactions and send related information.
  • Send you technical notices, security alerts, and support messages.
  • Respond to your comments, questions, and customer-service requests.
  • Monitor and analyze trends, usage, and activities in connection with the Service.
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

  • Service providers: third-party vendors that perform services on our behalf (e.g., payment processing, hosting, analytics).
  • Legal compliance: when required by law or in response to valid legal process.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.
  • With your consent: when you have given us explicit permission to share your data.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Object to or restrict processing of your information.
  • Request data portability.
  • Withdraw consent at any time.

To exercise any of these rights, please contact us at hello@hotugc.ai.

7. Cookies

We use cookies and similar tracking technologies to collect information about your browsing activity. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

8. Security

We implement commercially reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@hotugc.ai.